top of page

SHIPPING & RETURNS

International Shipping Policy

Effective Date: [01/07/2023]

Thank you for choosing our services for your international shipping needs. This policy outlines the terms and conditions for shipping products from India to international destinations using multiple shipping providers, including USPS, UPS, DHL, FedEx, and various country-specific postal services.

  1. Shipping Options We offer two shipping options for your convenience:

a. Standard Shipping: Estimated Time of Arrival (ETA) for standard shipping is between 15-20 working days from the date of dispatch. b. Expedited Shipping: ETA for expedited shipping is between 5-10 working days from the date of dispatch.

Please note that the ETA provided is an estimate, and delays may occur due to customs clearance, unforeseen circumstances, or any issues beyond our control. We will make every effort to ensure timely delivery.

  1. Shipping Providers We work with reputable shipping providers to ensure the safe and efficient delivery of your shipments. The shipping provider will be selected based on the destination and availability at the time of shipment. The following providers may be used:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • DHL (Dalsey, Hillblom, and Lynn)

  • FedEx (Federal Express)

  • Various Country Post Services (Country-specific postal services)

  1. Shipment Tracking All shipments will be assigned a tracking number that will be provided to you via email once the shipment is dispatched. You can track your shipment by visiting the respective shipping provider's website and entering the tracking number.

Please note that tracking information may not be immediately available, and there could be a delay of up to 24-48 hours before the tracking details are updated in the system.

  1. Customs and Duties Customs clearance procedures and duties vary by country. As the recipient, you are responsible for any applicable customs duties, taxes, or fees levied by your country's customs authorities. Please ensure you are aware of the customs regulations and any additional charges that may apply. Failure to pay the required fees may result in the shipment being returned or held by customs.

  2. Packaging and Labeling It is essential to properly package your items to ensure safe transportation. Please use suitable packaging materials that protect your products from damage during transit. Additionally, ensure that all necessary labels, including the recipient's address and contact information, are securely attached to the package.

  3. Order Cancellations and Returns If you wish to cancel your order or make any changes, please contact our customer support team as soon as possible. Once the shipment has been dispatched, cancellation may not be possible, and you may be responsible for any shipping charges incurred.

Returns may be accepted under certain circumstances and in compliance with our Return Policy. Please refer to our separate Return Policy for more details on eligibility and procedures.

  1. Lost or Damaged Shipments While we strive to ensure the safe delivery of your shipments, there may be instances where packages are lost or damaged during transit. If you encounter such an issue, please notify our customer support team immediately. We will initiate an investigation with the respective shipping provider to locate the package or initiate a claim for damages, based on the applicable terms and conditions of the shipping provider.

  2. Customer Support For any inquiries, assistance, or clarification regarding your shipment, our customer support team is available to help. Please reach out to us through our designated contact channels, and we will respond to your query as soon as possible.

Please note that this policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any revisions.

By using our shipping services, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this International Shipping Policy.

Thank you for choosing our services. We appreciate your business and look forward to serving you.

Return and Refund Policy 

Thank you for shopping at Silver Stuns. We strive to provide you with high-quality jewelry and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a flexible return and refund policy, subject to the following conditions:

  1. Returns Eligibility:

    • To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it.

    • The item must be in its original packaging, including any tags, labels, or certificates of authenticity.

    • Custom-made or personalized items are exempt from being returned unless they are defective or damaged upon arrival.

  2. Returns Period:

    • You have a period of 30 days from the date of delivery to initiate a return request.

    • After this period, we will assume that you are satisfied with your purchase, and any further requests may not be entertained.

  3. Return Process:

    • To initiate a return, please contact our customer support team within the specified returns period.

    • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

    • Please include this RMA number on the return package for efficient processing.

  4. Return Shipping:

    • The cost of return shipping will be your responsibility, except in cases where the item is defective, damaged, or if an incorrect product was shipped to you.

    • We recommend using a trackable shipping service and purchasing shipping insurance for your returned item.

    • We are not responsible for any returned items lost or damaged during transit.

  5. Refunds:

    • Once your return is received and inspected, we will send you an email notification to inform you of the status of your refund.

    • If your return is approved, we will initiate a refund to your original payment method within a reasonable timeframe.

    • Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

  6. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item separately.

  7. Non-Returnable Items:

    • The following items are non-returnable:

      • Earrings (for hygiene reasons)

      • Gift cards

  8. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any applicable shipping costs.

Please note that this Return and Refund Policy applies only to purchases made on the Silver Stuns website. If you have made a purchase through one of our authorized retailers or third-party platforms, their return and refund policies may apply.

If you have any further questions or require assistance regarding our return and refund policy, please contact our customer support team, who will be happy to assist you.

Note: It is important to regularly review and update your return and refund policy to ensure it complies with local laws and regulations.

bottom of page